The Bakery Cos.
  • Norcross, GA, USA
  • 18.00 - 22.00
  • Hourly
  • Full Time

JOB TITLE:  Business Support Specialist                    

DEPARTMENT: Business Development

SALARY: Hourly, Non-Exempt

Reporting Structure: Corporate Senior Business Development and Marketing Manager

Job Summary

This position will be integral to the development and expansion of our business.  As exponential growth of the company and customers continue, this position will be critical across all points of the sales cycle. It will work closely with the Sales and Supply Chain Teams, supplying support across all facets of the business in order to provide a positive customer experience while driving profitability.

Sales Cycle Duties:

  • Critically review and process orders from all TBC sites, ensuring they meet requirements for production, shipping and profitability
  • Control and monitor freezer inventories, and review origin facilities for each order, to ensure efficient and cost-effective order fulfillment
  • Maintain accurate and precise inventory files, and identify deficiencies to resolve shortages
  • Coordinate with Production and Shipping Managers at each facility, and third-party storage facilities
  • Work with Supply Chain to determine outbound freight and transportation costs with approved suppliers
  • Monitor and resolve system processing errors, including EDI and other imports
  • Develop a deep knowledge of products by facility and customer
  • Support Production Planning and Senior Business Support/Development Specialist as needed
  • Support phased implementation and development of ERP system updates and manage day to day housekeeping for ERP and associated applications.

Customer Experience Duties:

  • Demonstrate a positive attitude, and commitment to delivering the highest standards of the customer experience at all times, rooted in our company's mission, vision and values.
  • Exemplify the ability to actively listen to business partner needs and take action on information gathered and analyzed
  • Actively seek opportunities to procure customer feedback, develop relationships with the customer base, and identify sales opportunities
  • Understand, share and lead customers on industry best practices and company processes
  • Act as a primary contact for business partners, and facilitate flow of information to sales and other internal departments as needed
  • Field and coordinate sample requests across all facilities
  • Spearhead new customer onboarding including ERP and online account set up, liaise with other departments as needed
  • Field, resolve, and log customer complaints, facilitate internal communications, and provide resolution and credit to the customer as needed

General Job Duties:

  • Adhere to company's current master safety rules at all times
  • Field calls and emails for all facilities, and departments, and redirect as necessary
  • Other administrative duties as assigned
  • Scope and duties of this role may change as the company continues to grow and evolve

Skills and Qualifications:

Required Skills:

  • Associate's degree
  • General understanding of marketing and sales, and our industry
  • Clear and accurate written and verbal communication skills
  • Proficiency in Microsoft Office suite, with advanced knowledge of Excel
  • Diligently punctual, with reliable attendance
  • Self-starter with a strong work ethic
  • Motivated team player with strong interpersonal skills, that is engaged with the business
  • Strong organization, multitasker, and detailed analytical skills
  • Ability to adapt to a rapidly growing and changing business landscape

 Preferred Skills and Experience:

  • Bachelor's degree
  • Logistics and order management experience
  • Sage X3 or similar ERP

Experience may be considered in lieu of college degree

PHYSICAL DEMANDS

Must be able to lift 25 pounds, walk through a manufacturing plant and sit at a desk for long periods of time. Must have good vision, hearing, etc. to perform duties effectively. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.

WORK CONDITIONS

This job operates in a production office environment. The employee is occasionally exposed to facility elements such as noise, dust, fumes and odors. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Full Job Description
The Bakery Cos.
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